Introduction

We respect privacy information and are committed to ensure proper collection, storage, use and disclosure. Under no circumstance will information be sold or made available to market agencies and similar parties who are not involved with us. The following statement addresses relevant privacy issues for the Hotel.

However, if you have any further questions relating to this privacy statement, please do not hesitate to contact us by email on info@cedunahotel.com.au or by calling us on (08) 86252008.

We collect

Our web server collects the following types of information for statistical purposes about visitors to ourl website:

• The number of uses who visit the website
• The date and time of visits
• The number of pages viewed
• Traffic patterns
All of this data is anonymous and the Hotel will make no attempt to identify users.
The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users. A cookie is a text file placed into the memory of you computer by our computer. A copy of this text file can be retrieved by our computer. Although cookies are used on this site to track site usage, cookies are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact.

Information customers provide

The type of information that we collect form you will depend on the products and services you require. Visitors to the website may choose to submit information to the Hotel when they elect to:

• Submit an enquiry form for accommodation bookings.
• Submit a question or comment via the site’s Contact Us or Feedback forms
• Apply to or request information on any of the Hotels marketing programs.
• the Hotel administers and participates in a number of marketing programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.

The purpose and usage of information collected

The Hotel will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Ceduna Foreshore Hotel to enable us to enhance our relationship with you, however it is your decision whether you wish to provide us with the information necessary for this service.

All personal information collected by the Hotel will be used to ensure our marketing programs function properly both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in various marketing programs.

For operational purposes, the Hotel may divulge your personal details to a third party where there is a duty to the public to disclose that information ie, where the law requires us.On termination of your participation in any of the Ceduna Foreshore Hotel programs, your contact details will be noted as closed and after twelve months, your details will be deleted from out database.

Your rights

As a customer you also have the right to request access to your personal information that the Hotel has relating to your enquiry. Please direct such requests in writing either to the general enquiry section of on the website or to the enquiry contact for that particular hotel marketing program.

Security

the Hotel takes reasonable steps to ensure that your information is secure from any unauthorised access or disclosure and all times, complies with the federal privacy laws. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Complaints and enquiries

Please contact us on by email on info@cedunahotel.com.au or telephone (08) 86252008 if you believe:

• Someone has gained access to your personal information
• We have breached our privacy obligation or your privacy rights in any way
• You would like to discuss any issues about our privacy policy We will try to satisfy any questions you have and correct any errors on our part.

Changes to our privacy policy
This information relates to our current privacy standards. We may vary our privacy statement from time to time. We will notify you of these changes via www.cedunahotel.com.au